Terms of Sale

REGISTRATION

In order to be able to purchase on www.suedwind.it you have to register, by filling out the specific
REGISTRATION FORM

In such a way, your personal Account will be created.

The provided data will be treated in compliance with the current privacy law (Legislative Decree no. 196/2003).

The registration will only be required the first time and it is permitted exclusively to adults.

Südwind will confirm the registration by an email.

To access the personal account, enter your USERNAME and PASSWORD, and LOGIN.
Therafter, you will be able to fill up your cart, to modify it, to save it, and to access it at any time.

GOOD PURCHASE!

ORDERS

By sending the purchase form, the customer declares to have read and accepted these Terms of Sale.

Südwind confirms the correct receipt of the customer’s order, by email with a detailed overview of the purchase: order number, products, sum, method of payment, delivery costs, etc.
Please, check the correctness of the data presented and report possible errors to
info@suedwind.it.

If at the ordering time, the product is out of stock, the customer will promptly be notified by email or phone, and will be able to:

  • cancel the order and be reimbursed for any sums already paid
  • replace the product with a similar one (that will be suggested by Südwind, according to availability)
  • wait as long as necessary to reorder the product (the time will be communicated by Südwind)

PRICES

All prices quoted are expressed in Euro and include VAT.

We only accept payments in Euro.

Südwind reserves the right to update prices without prior notice.
However, the prices quoted at the order transmission are those valid.

METHODS OF PAYMENT

PAYPAL

PAYPAL address: info@suedwind.it

Südwind will ship the order immediately.

Anticipated BANK TRANSFER

IBAN: IT92S058 5658160057571182388

account holder
Südwind di Saxalber Martin
Zona Artigianale 14, 39057 Appiano

Bank:
Südtiroler Volksbank Gen.aA
Filiale Eppan

stating the reason of payment: Customer’s Name and Number of the Order (data contained in the purchase confirmation email)

For bank tranfers from abroad:
BIC/SWIFT code:
BPAAIT2B057

Südwind will send the order after the payment receipt
To speed up the process, you can send the bank transfer receipt to
info@suedwind.it
In this case, the order will be shipped immediately.

If, after 14 days from the date of the order, the payment is not made, Südwind invokes the right of cancelling the order.

 

 

Different destination

There is a possibility of delivering the package to an address different from that of the customer (to be specified in the purchase form). In such a case, the counterfoil is not sent.

Tempering of / Damage to the parcel

It is our concern to pack the goods in solid cardboard boxes with bubble films to ensure the integrity of your products.
It is also in our interest that the goods are delivered on time.

Upon delivery, the customer is required to check the integrity of the packaging (absence of damages / openings), and eventually to accept it with stipulation (to be reported on the specific form provided by the courier).
Once you opened the parcel, in case of breakage of the content, please inform us by email:
info@suedwind.it.
We will promptly solve the problem.

RIGHT OF WITHDRAWAL

Südwind gives the customer the right to withdraw from the purchase, without penalty and without specifying the reason, within 14 working days from the parcel receipt.

 

CONDITIONS FOR THE RIGHT OF WITHDRAWAL

  • The product must be received by Südwind within 30 working days from its receipt by the customer.
  • The shipping costs for the return are charged to the customer.
  • The product must be returned in its entirety. It is not possible to exercise the right of withdrawal on a part of the purchased product.
  • The product must be returned intact and in its original packaging, complete of all its parts.

If the conditions for the right of withdrawal are respected, Südwind will refund the sum paid by the customer, excluding shipping costs (and an eventual counterfoil), by bank transfer, within 30 days from the return of the goods.

Otherwise, Südwind invokes the right not to accept the return.

However, the customer may, at their own expense, get back the returned product.

DISPUTES

In case of breakdown or dispute between Südwind and our customer, we guarantee our participation in an attempt of friendly settlement promoted in front of RisolviOnline, – an independent institutional service provided by the Arbitration Chamber of the Commerce Chamber of Milan, that allows for achieving a satisfactory agreement, with the help of a competent and neutral conciliator, in a friendly and safe way.